Warranty
Our products are covered by a 30 days manufacturer warranty.
During the warranty period defective items will be replaced or repaired at no charges.
Before initiating a return, please contact us to explain the situation. We will guide you trough the process and an RMA (return merchandise authorization) number will be provided to you.
Returns with no RMA are subject to refusal.
Refunds
Should you need a refund, you must notify us within 15 days from the date of purchase. We will guide you trough the process and an RMA (return merchandise authorization) number will be provided to you. Items returned for refund without an RMA will be rejected.
Before initiating a refund request please make sure to comply with the following
* Contact us by email within 15 days from the date of purchase and wait for an RMA (return merchandise authorization).
* The item(s) must be returned to us within 14 days from reception of the RMA (return merchandise authorization) with a carrier providing tracking information.
* Customer must pay freight to ship back.
* Item(s) must be shipped with original packaging and all contents that were in the boxes when shipped. ie. batteries, manuals, solar panels, etc.
* Items and boxes must be in resell-able condition.
* Once the items are received and inspected the refund will be processed.
Shipping
Orders within the USA are shipped using Ground UPS or FedEx. Shipping cost is determined by weight. A small handling charge is added to all orders. Contact us for international shipping quotes and we’ll find the most efficient and cost-effective method to deliver your order.
In order to keep our prices attractive, to reduce shipping costs and for warranty issues, some of our products are shipped directly from the manufacturer.
Privacy
Your personal information is kept private and secure. When using our site to place an order, we collect your name, email address, address, telephone number, and a password. This information is used solely to process your orders and update you.
If you subscribe to our mailing list your email will be used to keep you informed about our latest offers. You can unsubscribe at any time.
We use cookies on our website just to keep track of your current shopping session. This allows you to retrieve your shopping cart at anytime.
Information submitted will not be shared, sold, reused in lists, or be used for any other purpose than to complete a transaction or address your concern
Out of Stock Products
We will keep you informed of any products that you have ordered that are out of stock. You may cancel your order at any time prior to shipping.
